I did consider going to a local repair shop, but they were going to charge me around £100 just to look at it. In the end it took around 3 weeks for me to get mine fixed from first contacting Razer support (that's with me living only a few hours away from their repair center). Sorry to hear you have had to go through this. It makes no sense that a Windows update would cause this, but it doesn’t sound like a coincidence when the exact same thing has happened to others. It is the PCB that is no longer working, and I have to send it to Razer for a replacement. They tested the PCB/motherboard as well as looking at other possible hardware malfunctions. SandraSteffe I took my laptop to a local repair shop, and they discovered the exact same issue. I will definitely try to update the thread when they figure out what the issue was. I have realized that there’s nothing more I can do, and will take it to repair tomorrow. It says that nothing is connected to the HDMI, and I tried all USBA and USBC ports on the laptop as well as clicking F4 to get a signal on the external monitor, but nothing happens. I have the same issue mentioned above when trying to connect an external monitor. I have tried a reboot, hard reboot, F8, F12, Win+CTRL+Shift+B, and basically every possible command I can think of, but nothing happens on the screen. The keyboard lights up, however, and the computer turns on similar to yours. Not even the red facial recognition light blinks. I’ll tell you that monitor is dead, dead. I am strongly suspecting the windows update as the cause here. The laptop has been taken very good care of, never dropped or had any other issues. It took about a second before the screen went black. Today I accidentally accepted the Windows 11 upgrade while the laptop was turning on. I have a razer blade stealth (model: RZ09-02810N71-R3N1) that I bought in 2020. I WISH this thread had been pinned in the forums so I would have seen it before clicking OK to the windows 11 update. I could only find one thread from back in 2015 when another person described the exact same issue with a win10 update, but no solution. So yeah would be interested if anyone else has had this recently. I feel this must be something to do with the update, unfortunately I cannot remember what the update was called. Working absolutely fine one second, perform an update and boom rendered a £2.2k laptop totally unusable. It barely moves and I look after it well. I've never even slightly dropped the laptop. I saw this method for fixing a blank screen after win11 updates, but mine doesn't even show the manufacturer logo on boot, it's totally off with no backlight. I have tried booting in safe mode using the hold power button for 10 seconds to turn off, then on, then at the manufacturer logo hold for 10 seconds to turn off again, repeat etc. I have tried Razer support chat and been through their troubleshooting steps to do a hard restart. Tried f4 to cycle the display and different hdmi ports. I have tried connecting to my TV using hdmi, TV recognises something is plugged in and trys to connect but eventually says no signal. That makes the beep sound but no change to the display. I have tried ctrl + shift + win key + B to try reset the display. So all working other than the black screen. Once logged in razer synapse loads as my keyboard and mouse layout colours are displayed. You can see the red light flash when it is using face recognition. Windows Hello works and it actually logs me in using it. The system loads correctly, I can tell as the keyboard lights up fine and is responsive. So it would seem the update may have something to do with this? Yesterday morning I tried booting up and the laptop switched on fine, but the screen was totally off, not even a backlight. Two few days ago () before switching off I saw there was a Windows update, so I clicked 'update and shutdown'. win 11 has mostly been fine, few bugs here and there, but nothing like this. Came with win10 and without thinking about it upgraded to win11 on launch. Hi all, this is now more of a warning so hopefully nobody else has to experience this frustration.
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